Frequently Asked Questions

Everything you need to know about outfitting your best friend.

How do I find the right size for my dog?

To find the perfect fit, measure your dog's chest girth and back length. Refer to our detailed size guide on each product page, as fits can vary between parkas, sweaters, and raincoats.

What is your return and exchange policy?

We offer a 30-day return policy for items in original, unworn condition with tags attached. Exchanges are free to ensure your pup gets the right size for their adventures.

Are Canada Pooch products waterproof?

Many of our styles, like the Torrential Tracker, are fully waterproof. Others are water-resistant. Check the 'Features' section on the product page for specific weather-rating details.

How long does shipping take within North America?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location in Canada or the US.

How should I clean my dog's new apparel?

Most of our gear is machine washable. We recommend washing on a cold, gentle cycle and hanging to dry to maintain the integrity of the technical fabrics.

Do you offer international shipping?

Yes, we ship to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.